FAQ's
Find answers to common questions about returns policies. For further assistance, contact our customer support team.
Can I cancel/ amend my order?
Unfortunately, once an order has been placed, we’re unable to amend or cancel this in any way. This is due to the speed at which our warehouse team work to dispatch orders as quickly as possible for our customers. Similarly you are unable to add or remove products from an order.
My delivery address is incorrect on my order, what can I do?
The item will not be delivered and will be returned to ourself, once we receive the item back we will email you, there will be a re delivery fee of £5 due.
I placed an order; the money has left my account however I have not received an email?
Please check your junk/spam folder as the email may be there. If no email, we ask that you wait till the money has left your account and is not still ‘pending’ you can then email our customer service team on support@siarr.co.uk who will help you confirm the status of your order.
Will I be charged VAT?
All prices are including UK VAT. If you are ordering from outside the UK you will be liable to pay custom fees which are not included in the price of our garments.
I need help with sizing, what can I do?
We have the following options for you
– Email the customer service team on support@siarr.co.uk
– Drop the team a DM on Instagram @_siarr
– Visit our store to try on the item in person.Do you have a store in which I can try on items?
Yes, we are based in the East end of London, you can visit us in store by booking an appointment.
Where are SIARR products made?
All items are designed in UK and manufactured in either Europe or the Far East.
How do I wash my item?
All our garments are tested through vigorous procedures to ensure the longevity of the product, each product comes with care instructions, however like all fabrics best results are provided with a handwash.
I have a store an interested in stocking SIARR.
Please email our team on support@siarr.co.uk and your email will be forwarded on to the relevant team.